Refund, Return, and Cancellation Policy

Last Updated: 9 April 2025

Advance Notice: Customers may cancel their orders up to 48 hours before the scheduled delivery time for a full refund. To initiate a cancellation, please contact us at whatsapp [your contact information].
Late Cancellations: Cancellations made less than 48 hours before the scheduled delivery time are not eligible for a refund, as preparations for your order will have already begun.

Eligibility: Refunds are considered under the following circumstances:
- The delivered food items were incorrect or not as ordered.
- The food was delivered in a compromised state (e.g., packaging was damaged, resulting in spillage or contamination).
Process: To request a refund, please contact us within 2 hours of receiving your order at [your contact information], providing your order number and a description of the issue, along with photographic evidence if possible.
Resolution: Upon verification, we will offer either a replacement of the affected items or a refund to your original payment method. Refunds will be processed within 5-7 business days.

Due to the perishable nature of our products, we do not accept returns. If there is an issue with your order, please refer to our Refunds section above.

Advance Notice: Modifications to orders (such as changes to delivery address, contact information, or order contents) can be made up to 12 hours before the scheduled delivery time. Please contact us at [your contact information] to request changes.
Late Modifications: We cannot guarantee that modification requests made less than 12 hours before delivery can be accommodated.

For any questions or concerns regarding your order, please reach out to us at:
- Whatsapp: [Your Phone Number]
- Email: hello@go.delizen.studio